Frequently Asked Questions

You’ve got questions, we’ve got answers! For questions specifically regarding our Backfloat Baby® program, please click here or scroll down to read more.

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How do I register?

Login to or create your Family Account to submit a registration request. In your account you will be able to add swimmers and search available classes by location, level, day, and time. Select your desired classes and enter your payment information. You can also update family information, view your enrollment history and more.

Account
When is the best time to start swim lessons?

FOSS lessons start as early as 6 months and offer beginner levels for all age groups. We recommend beginning lessons as early as works for your family.

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How do I know when my child is a "strong swimmer"?

Our goal is to provide every swimmer the life skill of being able to swim an uninterrupted, correct, and confident 300 yard freestyle.

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What do I need to bring to swim lessons?

Most swimmers will only need a swim suit and a towel. All swimmers under age 3 and older swimmers who are not potty trained are required to wear a reusable swim diaper.

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What if we miss a lesson?

If you miss your lesson, we offer a Miss a Class Voucher good for admission to a Family Fun Swim, a Fun Meet, or a Skill Clinic.

If, due to an extended illness or injury, your child will miss 3 or more lessons, please provide the office with a doctor’s note and the Office Manager will issue you a credit on your FOSS account for future lessons.

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What is your cancellation policy?

Your enrollment can be cancelled 24 hours prior to the start of the session at no charge to you. If you cancel your enrollment within 24 hours of the start of a session you will be charged a single lesson fee and a credit toward future lessons will be applied to your Foss Family Account. If you cancel your enrollment after the session begins you will be charged for any lessons which have occurred and a single lesson fee and a credit toward future lessons will be applied to your Foss Family Account.

Refunds will be given for long term medical issues and for families moving out of the area. The refund will be processed within 7 days.

We reserve the right to cancel any classes with one swimmer and offer other day and time options to your swimmer.

We reserve the right to cancel any swim team (Middle 5, Big 4 and Big 5) classes with 3 or fewer swimmers and offer other day and time options to your swimmer.

Do you close for bad weather?

We do not close for inclement weather. As long as there are families who want to come to lessons, we will remain open.

However, we do understand that inclement weather may prevent some of our families from safely traveling to and from lessons. If there are city or statewide school closings or authorities have issued no-travel advisories in your area, you may choose not to attend your lesson and request a lesson credit be applied to your account. Please call the office or contact your location online to request this credit.

What happens if you have to close the pool for other issues?

In the event we must close our pool down for safety reasons, a credit will be issued to your FOSS account for future lessons.

Why do you encourage parents to watch poolside?

It is safer, there is more accountability to our instructors, it aids in better teacher/parent communication, and it provides motivation to swimmers. Our program is designed to keep parents involved. Instructors will communicate to you how your child is progressing through out class as well as give homework tips for them to work on between lessons out of the pool.

In the event your swimmer needs you to be out of sight so they can focus on the lesson or bond with their instructor, our facilities do offer a view room and viewing area to duck away.

Do you offer a payment plan?

A Split Payment option is available and, if chosen, the first charge will occur when the swimmers are enrolled in a class that works for the family and the second charge will occur 21 days after the initial charge. Each payment will be ½ the total fee plus a $2 processing fee. If the new family fee applies, it is charged with the first payment.

FOSS cancellation policy will apply. A valid credit card is required and will be used for payment.

Do you have open swim times?

We offer a Family Fun Swim where parents and swimmers can enjoy our 91 degree warm water. Pool equipment and toys are available for your use during these events. Space is limited so we ask that you sign up in advance. All swimmers must be accompanied by a responsible adult in the water.

FOSS Fun Events
Can I purchase a gift card online?

Yes! Gift cards are available for purchase online and at our locations.

Purchase a Gift Card
Do you offer any perks if I refer a friend to FOSS?

Yes! If you refer a new family to FOSS and they complete one full session or Progress Builder Swim Camp® you will receive a $20 Referral Credit. Simply have your friend enter your name when they register.

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Why don't you teach treading water?

Young swimmers tire quickly and lack the physical development necessary to sustain treading water. (They have larger heads and smaller hands in proportion to the rest of their body.) We believe it is irresponsible to teach a child a skill which will expend their energy and could endanger them. Instead we teach skills which result in your child being safer such as floating on their back or swimming to safety.

What if my child is in the wrong level?

If you are unsure of which level to register for, we do offer a free in-water level assessment. However, we also evaluate each student at the first lesson and will address any situation where a class is clearly not going to work. If you have concerns, please let a Deck Manager or the Office Staff know right away.

Will my child graduate to the next level each session?

A swimmer will be moved to the next level when they are able to demonstrate mastery of all graduation skills for their current level. It is expected that a swimmer may need multiple sessions in a given level in order to master all graduation requirements as our program is built on this mastery of skills. Even if a swimmer is not moving up to the next level, we do guarantee your child will improve each session.

Will my child always have the same instructor?

The same instructor will teach each class in a given session or Progress Builder Swim Camp®. As our instructor’s schedules change from session to session, we can not guarantee the same instructor as your previous session or camp. However, it never hurts to ask! We try to meet as many requests as possible.

Can I enroll in lessons after a session has started?

Yes! We allow late enrollments for the first few lessons of each session. If you enroll after the session begins, your tuition will be prorated.

Do you offer birthday parties?

We do not offer birthday parties. Due to the popularity of our lessons, our pools are scheduled for lessons most nights and weekends.

Frequently Asked Questions – Backfloat Baby®

When considering swimming lessons for your infant or toddler, there are many questions that need to be asked. We’ve put together some of the questions we hear most in regards to our Backfloat Baby® program. If you have additional questions, please contact us!!

When is the best age to start swim lessons?

FOSS lessons start as early as 6 months and offer beginner levels for all age groups.

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What are the advantages of doing swim lessons as a baby/toddler?

Swimmers who participate in the Backfloat Baby® program have a number of advantages:

  • They are able to gain an introduction to lessons with the added comfort of having Mom or Dad (Grandma, Grandpa, or another trusted caregiver…) right there with them.
  • They are given a very early introduction to the fundamental skills taught in the older levels and mistakes can be fixed before they have a chance to become bad habits.
  • They are given the opportunity to form safe habits (walking on the pool deck, proper entry/exit, how to react if they fall in the water, etc.) at an earlier age.
  • Graduates of the Backfloat Baby® program will have mastered many independent skills and in some cases will be able to move directly to a higher level in the Littles program (3-5 years).
Is it just singing songs and splashing?

It is so much more! In each Backfloat Baby® class, you will enter the water with your little one and your instructor will lead you through a series of songs and games. Each activity is geared towards the age and development of the swimmers and is designed to teach a specific skill set. Skills taught throughout the 4 levels of Backfloat Baby® classes range from water adjustment to safe entry and exit of the water to independent paddling and back floats.

Each class you attend will follow roughly the same routine from the start of class to the finish. While the routine will seem repetitive to you as an adult, it is vitally important to creating an ideal learning environment for children of this age. The routine helps them to know what will happen next and this aids in comfort, confidence, trust, and a sense of control – all of which promote better learning.

What can my infant or toddler actually learn at this age?

The Backfloat Baby® program is designed to acclimate our youngest students to the water and eventually help them to transition into independent classes more successfully. You will be amazed what babies and toddlers are capable of in the water!!

Children just starting out will learn:

  • Water Adjustment Skills
  • Breath Control
  • Comfort with short submersions
  • Comfort on their back, relaxing with their ears submerged under water (with full support)
  • Proper response to falling in the water (turn, swim to wall, and climb out.)
  • Depth awareness

Graduates of the Backfloat Baby® program will have learned:

  • Independent swimming for short distances with no floatation
  • Independent back float
  • Flipping from back to front independently
  • Flipping from front to back with assistance
  • Independently entering water over their head and safely climbing out
  • A joy and healthy respect of the water!!
My child is potty trained. Do I need to wear the reusable swim diaper?

All children under the age of 3 are required to wear a reusable swim diaper. While we understand that some children are potty trained before age 3, we also know that accidents do happen. A child that normally is very good about communicating when they need to use the bathroom may not realize the effect 91 degree warm water can have on a little body or may get caught up in the fun of swimming and not want to leave. If an accident does happen, depending on the nature of the accident, the pool must be closed until it is safe to swim again. This can result in numerous children missing out on their swimming lessons that day. To prevent this, we do require all children under age 3 to wear reusable swim diapers.

Can I use disposable swim diapers instead of the reusable swim diapers?

We require that all swimmers under age 3 wear a reusable swim diaper. While there are many disposable swim diapers on the market today, these products rarely seal as effectively around the waist and legs as the reusable swim diapers. As children in our classes are moving around and climbing in and out of the pool, an effective seal is necessary to prevent leaks. Because a leaky diaper can lead to pool closures and missed lessons for numerous children, we choose to require the more effective reusable swim diapers.

Do I need to start in Backfloat Baby® 1?

In most cases we recommend any swimmer under age 3 starts with our Backfloat Baby® 1 class, whether they are 6 mos. old or 35 mos. old. The Backfloat Baby® 1 class is much more than just “songs and games for babies.” The class is designed to teach each child how to properly hold their breath, how to hold their body to allow them to back float, how to safely enter and exit a pool with out stairs, and so much more! The class is also designed to help teach you, the parent, how to teach your child. You will learn different ways to hold your swimmer in order to better support them as they learn to float on their back, to teach them how to properly climb out of the water if they fall in, the proper way to hold them when practicing submersions, valuable information about water safety and the reasons why certain skills are so important, and even the words to all those songs! Even for a young swimmer who is comfortable in a pool with floatation, loves the bath tub, or already puts their face in, there can be great advantages to starting at the beginning and learning the fundamentals of the skills.

However, there are those swimmers who have already mastered the skills of a supported back float with ears fully submerged and short submersions under water. If this is your situation, call our office and they can help you find the right level for your swimmer.

What if my baby or toddler doesn't like the water?

One of the reasons we start lessons at 6 months is that, in most cases, a fear of the water has not set in. By getting ahead of it and introducing water adjustment in a safe and baby friendly environment, odds are good your child will develop a healthy respect and joy of the water rather than fear.

However, some babies and young toddlers will already have developed a fear or dislike of the water. In these cases, we highly recommend sticking your lessons out as stopping or avoiding water could cause a child’s fear to become worse as they grow older. Most importantly, keep up a strong line of communication with your instructor. They will help you pinpoint what skills are making your child nervous and introduce you to various coping mechanisms to work on with your little one both in the pool and at home. They can also help introduce various skills and games to help your child find something they do enjoy. If your swimmer is crying in class, don’t feel that you need to force participation in every skill. Work with your instructor to find modified exercises or games to help with increasing comfort while still practicing skills. With the right approach, constant encouragement, and a whole lot of patience, your little one will be splashing and smiling in the water!!

Do you require children to be vaccinated to participate in lessons?

We do not require vaccination.

Can I bring a bottle on the pool deck for my baby or a snack for my toddler?

State law prohibits glass and food on the pool deck. A plastic baby bottle or water bottle may be brought on the pool deck. Please enjoy any snacks in our view room.

Why is my little one more scared to back float than submerge underwater?

Many parents are surprised to find that their child is more comfortable submerging under water than floating on their backs. This is due to a number of reasons, the main one being that in order to float independently on their back, a child’s ears must be fully submerged under water. Doesn’t sound scary, but remember that our balance is controlled by our inner ears. Water flowing in and around the ear can cause a child to feel as though they are falling. It is a strange sensation that often is overcome by exposure and repetition. Eventually, with enough exposure, that feeling will be completely normal.

Frequently Asked Questions

700x700_BBaby_Instructor

When is the best age to start swim lessons?

FOSS lessons start as early as 6 months. Beginner levels are …

More
700x700_Bigs_Instructor_FREE

How do i know when my child is a strong swimmer?

Our goal is for every swimmer to master an uninterrupted, correct…

More
700x700_WB_Bigs_Goggles

What do I need to bring to swim lessons?

All you need is a suit and a towel. Swimmers under age 3…

More
700x700_Voucher

Do you offer make-up lessons?

We do not offer make-up lessons. If you miss your lesson…

More
4

What is your cancellation policy?

Your registration may be cancelled up to 24 hours prior to the start…

More
700x700_weather

Do you close for weather?

We do not close for inclement weather. As long as there…

More
4

What if you have to close the pool for other issues?

In the event that we have to close our pool for safety concerns…

More
700x700_Littles_Parents

Why do you encourage parents to watch poolside?

It is safer, there is more accountability, it aids in better…

More
4

Do you offer a payment plan?

When you register, you have the option of selecting a split payment…

More
700x700_weather

Do you have open swim times?

We offer a Family Fun Swim where parents and swimmers can enjoy…

More
4

Can I purchase a gift card online?

Yes! We have gift cards available online and at our pools…

More
700x700_Littles_Parents

Do you offer any perks if we refer a friend to FOSS?

Yes! If you refer a new family to FOSS and they complete…

More
5

Why don’t you teach treading water?

Young swimmers tire quickly and lack the physical development…

More
1

What if my child is in the wrong level?

Any situation where a class is clearly not going to work is addressed…

More
Hmpg_Slide_2

Will my child graduate to the next level each session?

Our program is built on the mastery of skills. Before moving a swimmer…

More
6

Will my child always have the same instructor?

The same instructor will teach each class in a given session or…

More
5

Can I enroll after a session has started?

Yes! We offer prorated tuition for the first few weeks…

More
1

Do you offer Birthday Parties?

We do not offer Birthday Parties. We have swimming lessons most nights…

More

Questions about our Backfloat Baby® Program

5

What are the advantages to doing swimming lessons as a baby/toddler?

Swimmers gain an introduction to the water, to classes, and early…

More
1

What can my infant or toddler actually learn at this age?

You’ll be amazed at what they are capable of!! Water adjustment…

More
Hmpg_Slide_2

Is it just singing songs and splashing?

It is so much more!! In each class your instructor…

More
WEB_BB1

Do I need to start in Backfloat Baby® 1?

In most cases, we recommend any swimmer under 3 starts with our BBaby 1 class, whether…

More
5

What if my baby or toddler doesn’t like the water?

One of the reasons we start lessons at 6 months is, in most cases…

More
1

My child is potty trained. Do we need to wear the reusable swim diaper?

Yes. All children under the age of 3 are required to…

More
Hmpg_Slide_2

Can I use a disposable swim diaper instead of a reusable swim diaper?

We require a reusable swim diaper for all children under…

More
6

Can I bring a bottle on the pool deck for my baby or a snack for my toddler?

State law prohibits glass and food on the pool deck. A plastic…

More
5

Why is my little more scared to back float than to submerge under water?

Many parents are surprised to find this is the case. The main reason children are…

More

YOU’RE INVITED

Schedule your FREE Personal Introduction to FOSS today. Enjoy a guided tour and In-Water Preview Lesson with a dedicated instructor. Receive a level assessment so you can be sure to enroll in the best level for your swimmer.