Word Of Mouth MANIA

Yep… They’re actually from real people…

We love feedback! We actually read each comment, act on it and use it.

We ask EVERYBODY 4 times a year to evaluate us. It adds up to about 9 out of 10 customers responding. We’ve made a point of selecting staff who #1 WANT to be around children and do something meaningful for the life of a child.  It just happens to be swimming for us!  This means our instructors all understand what it means to “be there” each week. Our staff are evaluated multiple times a year by their manager and after every session by you, the parents. This is a process and integral system that drives the safety, predictability, consistency and quality of our staff.  Your input provides important feedback for all of us to our staff and the Company as a whole.  Each instructor reads his/her evaluations and is scored accordingly.  The session teaching percentages are calculated every session and raises are provided based on performance.  This is how we know  how well our teachers are performing in the pool for you! In other words… something happens when you fill out an evaluation. Better service, better teachers, better swimmers!

Comments on “Word Of Mouth MANIA!!”...

1. 
   July 27th, 2009
   7:02 pm
   Alesha
   

   We tried 3 different swim lessons before finding Foss and would never look back. Our clingy, timid 2 year old has transformed into a 3 year old that can swim on her own with confidence! Have our 2nd in swimming now and will put the 3rd in once they are old enough!! I’ve recommended to many friends and family and will continue to do so. Every teacher has been phenomenal!!

2. 
   August 8th, 2009
   7:34 pm
   Jean
   

   You taught my oldest to swim! No joke he has been to how many “adaptive” swim classes because he is severly autistic, and Foss has taught him how to swim. I can go to public pools with him and not worry about him “getting in over his head”! I have wanted for years to put my other kids in, but the price was daunting…after 2 years of community ed the opportunity opened for them to go to Foss. I can honestly say that in 1 day all of them have learned more than they did for 3 months in community ed! AND I’m not pulling my hair out and gritting my teeth when we come (I dreaded community ed lessons)…it is even easier to wash my two youngests’ hair at home!
   The instructors are phenomenal (I can’t think of a better word! Absolutely Phenomenal!) they have me laughing and cheering. And I can continue practicing what they are teaching later with the kids.
   All of them Love it (I have 5 in swim lessons here) and each are learning so much it is incredible!
   My husband says that Foss is actually cheaper than Community ed when you consider they learn 10x more in 1/2 the time with 100x less headache! I’m hooked!

3. 
   September 7th, 2009
   9:05 am
   Michele
   

   My husband and I both had very traumatic memories of our own swim lessons, and we dreaded beginning the process with our four year-old who would not even stand in a shower. Without any tears at all, our little girl (just five months later) swims underwater, fearlessly “cannonballs,” and dives for toys on the bottom of the pool. The gentle pressure used to encourage her to try was always coupled with respect for her fears. Soon, she’ll be a better swimmer than I. But most importantly, she looks forward to lessons, and shouts, “Yea!” when I tell her it’s time to go to Foss. Wow. . . have swimming lessons come a long way!

4. 
   September 23rd, 2009
   8:05 pm
   Erin
   

   We decided to try Foss after a great recommendation from a friend and I am glad we did! My daughter is 7 months old and loves her class! She is not afraid of the water and teacher Jenna at the Blaine location is AWESOME with the babies! This is a great place to go to get your baby comfortable in the water.

5. 
   November 8th, 2009
   1:41 am
   Christine
   

   Abby is in Matt’s Bigs 3 in Woodbury this semester – in addition to making great progress, she is having a BLAST! Thank you for having such great instructors who make learning and repetition fun!

6. 
   November 11th, 2009
   9:16 pm
   Lana S.
   

   My kids have made remarkable progress this fall session. I have been taking my kids to lessons on Sunday afternoons since September(my husband stayed home to watch the Vikings). He came to their lessons last week and was very pleased with how much they had learned. For the last six years they had been taking lessons through our community recreation program and there is no comparison. Foss may cost more but it is so worth it. I just wish we had started our kids here sooner.

7. 
   December 3rd, 2009
   12:08 pm
   Anne M.
   

   I am soo happy with Foss! My 4 year old is now swimming underwater and jumping in from the side something he would never have done before. My 2 year old screamed the first couple of Fall sessions and the instructor was very patient with him and kept a positive attitude and now he can’t wait to go. It’s amazing the difference and it’s all thanks to the instructors and how they’re taught. My parents came to a session and couldn’t believe how well they swim for such a young age. They bragged about it to everyone at Thanksgiving dinner! Thank you! We’re coming back for sure!! Again and again.

8. 
   December 4th, 2009
   12:52 pm
   Anne M.
   

   I just have to add one more comment about the fabulous instructor we had for our 2 year old. His name is Travis and he taught in the St. Louis Park pool, if it wasn’t for him I think I would’ve given up. He was the one who encouraged my 2 yr.old and got him excted to swim. We owe him soo much! All of the instructors are excellent but Travis will be missed, he’s going to Blaine. Maybe we’ll move there =-) Thanks Travis!

9. 
   April 26th, 2010
   4:16 pm
   sharon huth
   

   FOSS Swim School is the best! Our kids have been taking lessons at Foss Swim School for two year. We switched from the community programs offered through our city because Foss offer’s small group ratio, individualized attention, warm pools and RESULTS! Not to mention the GREAT instructors! It’s been worth every penny! You won’t be disappointed!

10. 
    October 2nd, 2010
    3:00 pm
    Sara W.
    

    Last June my 9 year old was still afraid to totally put her head in the water and was deathly afraid of doing a backfloat! She can now swim the length of the pool with her face completely in the water, flip to a backfloat easily, as well as do a backstroke across the pool. She also dives for rings and loves it! The transformation has been amazing! Thank you to her wonderful teacher Shannon who knew when to push and when to back off and respect her fears. Shannon deserves a gold star! I highly recommend Foss to anyone – the cost is worth the peace of mind that my child can swim!

11. 
    March 7th, 2011
    10:16 am
    Kelly Adams
    

    My 10-year old son who has autism, has been swimming at Foss for several years now. All of his instructors have been wonderful but I absolutely must single out his current teacher, Angie (at Maple Grove). She is nothing short of fantastic. Angie is the perfect balance of educator and friend for my son. The two of them have established a wonderful bond that is heartwarming to see as the parent of a child with autism. Cannot recommend Foss highly enough.